Tara Viswanathan - Rupa Health

In this conversation, Tara shares her entrepreneurial journey, detailing the influences that shaped her spirit, the challenges faced while building Rupa, and the lessons learned along the way. From early inspirations to the complexities of team dynamics and the emotional aftermath of selling her company, Tara emphasizes the importance of resilience, gut instinct, and the continuous pursuit of growth in both personal and professional realms.
Episode Stack: https://stackl.ist/4n1utvL
Summary
In this conversation, Tara shares her entrepreneurial journey, detailing the influences that shaped her spirit, the challenges faced while building Rupa, and the lessons learned along the way. From early inspirations to the complexities of team dynamics and the emotional aftermath of selling her company, Tara emphasizes the importance of resilience, gut instinct, and the continuous pursuit of growth in both personal and professional realms.
Chapters
00:00 - Introduction and Context Setting
03:15 - Early Influences and Entrepreneurial Spirit
09:19 - Career Beginnings and Lessons Learned
15:53 - The Birth of Rupa and Vision for Healthcare
21:03 - The Birth of a Non-Alcoholic Bar Idea
26:28 - Transformative Patient Stories and Evidence-Based Medicine
37:49 - Building Momentum and Overcoming Challenges
42:36 - Setting High Expectations and Team Dynamics
47:33 - Reflections on Selling Rupa Health
00:00 - Introduction and Context Setting
03:15 - Early Influences and Entrepreneurial Spirit
09:19 - Career Beginnings and Lessons Learned
15:53 - The Birth of Rupa and Vision for Healthcare
21:03 - The Birth of a Non-Alcoholic Bar Idea
26:28 - Transformative Patient Stories and Evidence-Based Medicine
37:49 - Building Momentum and Overcoming Challenges
42:36 - Setting High Expectations and Team Dynamics
47:33 - Reflections on Selling Rupa Health
WEBVTT
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Honestly, my parents are immigrants, and so it was the coming from nothing to become something great.
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So it was always about this greatness, even though those words weren't used, but it was who I think my parents idolized.
00:00:13.019 --> 00:00:17.429
And so that was the unspoken value system that was passed down to us.
00:00:17.820 --> 00:00:21.719
I remember my mom was, my parents were terrified.
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I said that when I dropped out of Stanford grad school and started at that point, I was like, I just need to do something different.
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Started a chocolate company.
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My parents basically decided that they didn't want to be beholden to anybody for their survival, and so they said, we're going to start a company.
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I don't know what we're going to do, but it was like pure desperation.
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Hi.
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How you doing?
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Oh my God. Finally here.
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After a year of rescheduling.
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It's so funny. Universe synchronicity kind of way.
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So I'm in Hawaii right now at a accelerator cohort.
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I was prepping for our talk today last night, and we have this WhatsApp thread with all of our cohort members.
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And for whatever reason, somebody bubbled up the tweet that I did October 7th with you sitting on stage where I was like, oh my gosh, this is the best talk. And I was like, oh, I'm talking to her tomorrow.
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That's so funny. Someone bubbled up your tweet.
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Totally.
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That's so funny. In what context?
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We're all headed to SF to kind of do a bit of a roadshow, and then we do SF Tech Week and then LA Tech Week, so.
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Amazing.
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I think everybody's got SF Tech Week on the brain, I think.
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Nice. Where in Hawaii are you said Kauai?
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In Hawaii. Yeah, in Honolulu.
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Yeah. Oh my gosh, amazing.
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That's where the accelerator is.
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Yeah.
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Have definitely upgraded.
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Definitely. It was one of those that when I first applied, and then they were like, all right, we're really interested to talk to you.
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I was like, where is it? And so spending eight weeks here was not a bad thing.
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Definitely not a bad thing. Oh my gosh.
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So do they pay for your housing and stuff?
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How's meatloaf?
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He is doing great. He is, I'll show you a photo. He's thriving.
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He's getting into stranger danger, which means I need to be around him a lot more this morning.
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Oh my gosh, it's so good.
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Was it 500 days before landing on August?
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It was like a bajillion, it was insane.
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It was the very last day until we would have to go into court and officially go in person and we were like, Nope, we're going to get it done this way.
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And it wasn't because we just couldn't decide.
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It's just because we had allocated zero time to it.
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Yeah, yeah, right. It was.
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Not the top priority.
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Meatloaf was solid too. I think for.
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I know Meatloaf almost became his real middle name.
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I love it. Amazing. Well, so just for context, it's interesting.
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I had started Zero to right after I had started my company and this idea that I love Peter Thiel's book and the idea of starting something from nothing coming out of school.
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You went to work for a company before you started your first company.
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How long were you at the first company? Right out of school?
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Six months. Less than It's my only real job ever.
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Nice. Okay. So what was it about that?
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Did you get some knowledge and experience and then be like, okay, I can do this myself?
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Yeah, so much of this stuff is the whole, I'm analyzing it in retrospect and maybe cherry picking certain things.
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It's hard to say, but I think that there, so much of this was an inevitability. First off, I think that the people who my parents admired and talked about were business people. It was the Bill Gates of the world.
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It's like those types of the Larry Ellisons, those are the people who they admired and they always talked about with us.
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And so even though we were growing up in this small town in Texas, the ideas that we talked about as a family were about these. It wasn't necessarily tech.
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It was also Warren Buffet investing and even Arnold and working out and just these.
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People saw the world differently and were like, or I'm going to go make it different.
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Honestly, my parents are immigrants.
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And so it was the coming from nothing to become something great or in Bill Gates' case, just growing up in a great family and becoming something great.
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So it was always about this greatness, even though those words weren't used, but it was who I think my parents idolized.
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And so that was the unspoken value system that was passed down to us.
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And at that point, neither of my parents were entrepreneurs.
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They weren't doing that.
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They just admired that.
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And my dad was a doctor, so he ran the pediatric ICU in not only our hometown, but also we're in the panhandle of Texas, which is now getting very famous for all of the data center investment, which is hilarious. But again, it was just like a dirt road town.
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And we ended up there. My parents grew up in India, but we ended up there because my dad was a doctor and they desperately needed doctors.
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And so we were immigrants.
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And so it was whoever pays us the most, we'll go there. Doesn't matter.
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We're not trying to, just trying to be wherever we can survive.
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And so that ended up being Texas.
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And so even though we were in this small town, we had these ideas. And so my dad was a doctor, my mom was a stay-at-home mom.
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And then when I was in third grade, my parents basically decided that they didn't want to be beholden to anybody for their survival. And so they said, we're going to start a company.
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I don't know what we're going to do.
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But it was pure desperation because they love the way the hospital was run.
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It felt like the administration was kind of messing things up.
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Oh my gosh. My dad had the same thing. He actually, he was a doctor and at his hospital very specifically, he remembers the head chief medical officer, chief surgeon coming in one day and saying, all right, everyone, there's this great new drug that's out and we think it's exciting, so we should really start getting this thing out there.
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And it felt like one of the sort of, let's push this thing. And he was like, Nope, that's it. I'm out.
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So he left and bought a building and started his own practice. He was like, I'm doing my own thing.
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Doing his own thing.
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Yeah, I mean, it's funny.
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It's like a lot of people get into building companies in different ways, and I sometimes think this act of desperation or wanting to be in control of your own destiny is probably one of the most powerful forces for that.
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And so yeah, my dad was the one who was making the money, but then his income powered, my mom to go back to school, got another degree in our hometown, Texas Tech University College in what was called Management Information Systems, but it was kind of related to computers.
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And she got really interested in computers.
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And I remember one of her class projects was networking our house.
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So the master students from the school came over and drilled holes in our attic and were running cables through, and that's how we got internet.
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Nice. So.
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Funny. This was probably in the nineties, essentially late nineties. And from there she started, she would do anything.
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She's like, I want to figure out how to build a business.
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And it was purely just who will pay me for stuff?
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And so she rented a spot at the mall and taught PowerPoint classes and Microsoft Word classes.
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That's great.
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That's how she started. And now fast forward 20 years, I think it's 25 years, a month ago is the anniversary of them starting this company.
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And now it's a software company that builds utility billing software and supports our entire family.
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And my dad's quit his medical practice and now runs the company with my mom.
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And it's the whole thing.
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But what's interesting is that that business took off So growing up I didn't see any of that.
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And so it's funny, I think now if you look at it, a lot of people are like, oh, your parents are entrepreneurs.
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That's how you guys got into this.
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And because my brother also has a startup, but that's not how we got into it because if anything, my parents were very risk averse.
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They didn't want us to be risky.
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And so I think it was just the fact that they admired that and that value system traveled down to me when I was in seventh grade.
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I was making duct tape purses and selling them at the mall. I just leave.
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I love it. Making things.
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And I remember thinking, wow, if I can make things and people pay me for that, and that could be my job, that was the coolest thing in the world for me, if I could actually build something that people would pay for.
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Yeah. That's amazing. Well, and even though you were saying that it was in grad school that it really sort of took off and there was to your point about the principles and the values and what they admired, there was still that sort of looking and listening around the hustle of breaking free and making your own way.
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It's so real that, sorry to interrupt you, but it's so real that kids listen. Sorry, people don't listen to what you say. They watch what you do.
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That is such a fundamental principle of life and human behavior.
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And even though my parents were telling me to be a doctor, be a lawyer, be something stable, and what I saw was them admiring these titans of industry. And I think my brother and I, implicitly for better or worse, we're like, oh, if we want mom and dad to be proud of us, maybe we need to do that too.
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Yeah, totally. The kids.
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Mechanism. So that's what we did.
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And I think I remember my mom, my parents were terrified when said that when I dropped out of Stanford grad school for and started at that point I was like, I just need to do something different.
00:10:10.799 --> 00:10:12.840
Started a chocolate company.
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They were embarrassed and didn't want to tell any of their friends what I was doing. Didn't know how to explain what I was doing.
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Totally.
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My brother turned down a job at Facebook, and my mom for many years was like, oh my God, I regret not pushing him and forcing him to do that.
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It all worked out. They couldn't really stop us.
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Totally. And it is funny, you were talking about how kids especially look at what you do versus what you say. So I have two boys, eight and five, and my oldest William has been watching the evolution of stack List as we've been building it.
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And now we were at the pool right before I went to Hawaii and a little girl came up and said, hi, my name's Megan. My oldest goes, hi, my name's William and this is Kyle. He's the CEO of stack list.
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And the little girl was like, but just watching this, and I've seen his evolution even sitting in his car seat, we're driving down the street and his little mind is spinning as he's watching out the window and he turns and he's like, what if I took Legos that I don't like?
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And I put them all in a bag and then I put a number on it and I was like,$5 and I could sell individual bags of Legos.
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And he just went on this whole thing about this and you're like, okay, even if I'm not around tomorrow, we've got this path going.
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You've got the programming, which is amazing.
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So you came out of school and you went to work for somebody else, but that didn't last long.
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Was that one of those, and I know I've seen your reliance on gut and instinct and things like that.
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Was there a moment when you were working for someone else that you were like, oh, I think I could either do this myself or I do it myself?
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No, I was so unhappy and I was about to quit and then I got fired it.
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Oh, nice. Okay. Amazing. Forcing measure.
00:12:05.179 --> 00:12:12.190
Totally. And it was like a 10 person company and they shouldn't have hired me.
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I didn't know what I was doing. I was essentially leading product.
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Basically when I joined, there was another product manager who I had been working with, and it was basically us two doing product with the CEO. She was more senior.
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And then between the time that I was talking to them and then I accepted the offer, she quit.
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And so then it was me as a brand new product person and CEO, and it didn't really make sense for me to be there.
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And I actually credit them with a lot because they put me through a bootcamp to learn product management at, oh my gosh, I'm totally forgetting the agency.
00:12:49.899 --> 00:12:57.309
But there was this agency in San Francisco that basically you could, it was actually really interesting.
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It was they would come on board, they would bring you on board as a client and they would teach you project management and they would also project manage your work. It's like a service.
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In the days of as all of this stuff was starting and product was kind, this was 2015, and so it was earlier days of product.
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And I learned so much through that. I learned what a sprint was.
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I learned all of that stuff.
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And.
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So in six months, I basically got a full education on how to be a PM and amazing. And so when it happened, I was literally about to quit because that's a much longer story.
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I was just like, what am I even doing here? I'm so unhappy. Why am I doing this?
00:13:37.059 --> 00:13:40.809
And they were like, Hey, we need somebody more senior.
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I honestly don't know why we hired you.
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And I was like, yeah, it's fair point.
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I don't know why you hired me either.
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Either.
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And it basically was my sign from the universe said, okay, go actually do the thing you want to do. And so at that point, I didn't know exactly what I knew I wanted to do something in health and wellness. I didn't know what that was.
00:14:00.580 --> 00:14:20.769
I didn't know what the right business was. And so I just started, this sounds crazy in retrospect, but I started by convincing this kombucha company that I liked to let me sell their product on the west coast because I just wanted to drink it, which turned to me a bunch of health food at stores.
00:14:20.769 --> 00:14:34.120
And so I'd walk, I would literally walk into a coffee shop in San Francisco and say, I can restock your entire cabinet full of health and wellness products, and I will get commission on whatever you sell. You don't do anything.
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And some people were like, go away. And other people, other people said, cool, that sounds great.
00:14:41.259 --> 00:14:51.350
And so I spent a year and a half Pedalling health food, which turned into ultimately consulting for some of these companies.
00:14:51.559 --> 00:15:04.970
And on the food side and then doing, I did all kinds of stuff in health and wellness all the way from the pedaling health food to working in BC a little bit and helping fundraise.
00:15:05.149 --> 00:15:13.460
And then all the way to this one company I found called Parsley Health, which was the instigation for what ended up being Rupa.
00:15:13.759 --> 00:15:16.889
So once I found Parsley Health, I was like, this is it.
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I believe in this future. Let me go build infrastructure for this.
00:15:21.259 --> 00:15:38.059
Nice. Well, what's interesting, even that as you were telling that, I'm starting to think, so you ended up coming out, you got product, you got bootcamp in product, then you got boots on the ground, cold selling and working out your pitch and your flow and your story and all that sort of stuff.
00:15:38.059 --> 00:15:42.740
And then you got some vc and then you also saw something that you feel like you could do better.
00:15:42.740 --> 00:15:48.769
And so basically that period was just gathering all the tools in the tool belt.
00:15:48.769 --> 00:15:52.669
And you missed one of the most important ones, which I didn't mention, which is sheer desperation.
00:15:53.990 --> 00:15:54.470
That helps.
00:15:54.470 --> 00:15:58.460
Needing to figure something out because of living in this city, I have rent.
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There's so much going on.
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It's funny, I think people glorify the, I'm starting this company because of the mission, because of this problem I face. Yes, all of that is true.
00:16:11.899 --> 00:16:14.090
And I deeply believed in what we were doing.
00:16:14.090 --> 00:16:16.519
I spent a hundred percent of my time in health and wellness.
00:16:16.519 --> 00:16:23.210
I was obsessed with the industry that I was doing in my free time, even for years prior, probably for a decade prior.
00:16:25.669 --> 00:16:28.070
I have a chip on my shoulder, I want to prove that I can do something.
00:16:28.759 --> 00:16:30.710
There's all of that too. That drives you.
00:16:31.220 --> 00:16:32.659
Yeah. Amazing.
00:16:33.259 --> 00:16:50.090
So you saw Parsley and you started sort of working with or in and around that, and was that the sort of like, okay, I see what they're doing and I think I could do it better? Or what was the few months before, a few weeks before the idea of Rupa?
00:16:50.779 --> 00:16:56.960
Yeah, so it was basically even before Parsley at Stanford in grad school, I was studying meditation.
00:16:54.830 --> 00:17:03.980
So Stanford was, I think I believe the first med school that had all residents go through a meditation course as well or something like that.
00:17:03.980 --> 00:17:10.670
I might be getting the details wrong, but they had multiple meditation courses that you could actually take for credit.
00:17:10.670 --> 00:17:13.759
And so I was doing that.
00:17:10.670 --> 00:17:13.759
I actually dropped out.
00:17:13.759 --> 00:17:17.839
I started a healthy chocolate company. I worked at Lululemon, which was fascinating.
00:17:17.869 --> 00:17:31.880
I was actually doing life coaching and wellness coaching for other grad students. I was ra, I was also a TA for this designing healthcare doctors and patients and changed behaviors and things like that.
00:17:31.880 --> 00:17:45.019
Course there was so many little things I was doing because my fundamental belief coming in was there is a new wave of healthcare and medicine and it's not going to look like the healthcare and medicine we have today. It's going to be inclusive of all these other things.
00:17:45.349 --> 00:17:51.990
And the way I described it was there's wellness, which is SoulCycle and frozen yogurt and all of that.
00:17:52.259 --> 00:17:54.690
And then there's medicine, which is the hospital.
00:17:55.109 --> 00:18:11.789
And I believe that there was this category in the middle where you are as a person, not even a patient, you are taking care of yourself in a way that's not just pure wellness but is actually now it's obvious, but then I didn't have a word for it.
00:18:12.119 --> 00:18:19.829
And so when I saw parsley in 2016, I believe 20 15, 20 16, it was the first time I saw it.
00:18:20.430 --> 00:18:26.670
This is what it's, it's functional medicine integrative, we called it functional medicine, but there was also integrative medicine.
00:18:26.970 --> 00:18:35.250
There was, oh my gosh, wow, I'm losing the term for it, but it'll come lifestyle based medicine.
00:18:31.319 --> 00:18:35.250
There was a term for it.
00:18:35.549 --> 00:18:52.380
And so what Parsley showed me was there was a category and my instinct that this is not just about optimizing your 1%. This is about, it's a new paradigm on real chronic illness and how we actually get healthy at our core.
00:18:52.559 --> 00:19:09.269
It is a actual real tool to handle a lot of these issues that people are having every single day and the medical system doesn't have an answer for. And so with parsley, I saw infertility, autoimmune conditions, early detection of cancer, I mean all kinds of things.
00:19:09.539 --> 00:19:24.240
So parsley was yes, all this stuff that you didn't have you intuited because I had experience in tons of these areas come together in this package and here's what this package is called and I saw the future.
00:19:25.019 --> 00:19:29.670
To me that was the future and I said, this is going to be what everybody wants.
00:19:26.700 --> 00:19:29.670
How do we bring it to everybody?
00:19:29.940 --> 00:19:39.269
Let me go do that. I realized I was like, if there was a company that I wanted to be a part of, it would've been parsley because it was seed stage. I loved everything about it.
00:19:39.690 --> 00:19:42.210
They wanted me to come work for them, but they wanted me to move to New York.
00:19:42.779 --> 00:19:50.369
And in that moment I had a decision, I was like, do I go do that or do I take a leap and do my own thing? And I was like, lemme take a leap and do my own thing.
00:19:51.569 --> 00:20:02.640
I love it. Do you remember the moment or the period in which you I, is it hairs on the back of your neck or is it like that sort of, I can see the matrix in the future?
00:20:03.089 --> 00:20:05.910
Is there something that stuck with you that were like you couldn't get rid of?
00:20:06.630 --> 00:20:12.660
Oh my gosh, yeah. I mean, so as part of the way I even got the parsley gig was it was so random.
00:20:16.289 --> 00:20:18.509
This is a much longer story of how I got here.
00:20:18.779 --> 00:20:22.710
But the short answer of that is I did my undergrad at Wharton.
00:20:22.710 --> 00:20:32.910
I came out to Stanford and what I knew was if I was going to stay in New York and all my friends were doing the Wall Street thing and I actually studied finance. And so that was my world.
00:20:33.359 --> 00:20:48.250
And so I came out here because I knew that I could not be the best version of myself, as cheesy as that sounds, unless I came out to the west coast because I needed to physically distance myself from the super unhealthy characteristics of the East Coast.
00:20:48.759 --> 00:20:49.593
Yes, right.
00:20:50.049 --> 00:21:01.059
No, I get it. And so I came out here, I quit drinking. That was a big, big, big shift for me. And one of the things I wanted to do, again, this was 20 12, 20 13, back when it really wasn't cool to quit drinking.
00:21:01.509 --> 00:21:06.972
I was definitely a weirdo and I quit drinking and I wanted to start a non-ACO alcohol bar.
00:21:07.180 --> 00:21:14.410
And so I had this idea for a non alcohol bar and I was talking about it to people back up.
00:21:14.650 --> 00:21:26.500
I'm in this phase of pedaling health food and looking for interesting companies and interesting trends that I can be a part of to learn for consulting gig.
00:21:23.950 --> 00:21:34.390
That was ideal. I was like, lemme go consult for different companies and then that's how I'm going to find where the market is in this space. Because again, I didn't know what the space was, I just knew that there was something there.
00:21:34.450 --> 00:21:54.789
So I had found this clean beauty was another category clean beauty products and things like that. So I'd found this company, credo Beauty, which is now pretty big, but at the time was just kind of getting started. And I emailed them and said, Hey, I went to their website and went to just the reach out to us text box, contact.
00:21:54.789 --> 00:21:55.623
Us form.
00:21:55.809 --> 00:22:00.549
Exactly. And I just sent them an email. I was like, Hey, I'm really passionate about the space.
00:22:00.549 --> 00:22:02.380
I have a lot of ideas on what we could do.
00:22:03.309 --> 00:22:10.869
And I sent them some ideas and things that I could offer for them, and they got back in an automated message, thank you so much for your interest.
00:22:12.759 --> 00:22:14.259
We don't need anything from you at this time.
00:22:14.259 --> 00:22:19.960
And then I sent them another message. I was like, no, listen, here's what I think you're doing wrong.
00:22:17.200 --> 00:22:19.960
Here's what I think you could do better.
00:22:20.349 --> 00:22:25.569
And then I got a response and was the head of marketing was like, why don't you come meet me in person? This seems super interesting.
00:22:26.259 --> 00:22:30.609
So I ended up meeting her in person.
00:22:26.259 --> 00:22:37.630
I go down in San Francisco on, I think they're in Fillmore District, they're on Fillmore Street, and I meet her in person.
00:22:34.119 --> 00:22:48.910
We talk about clean beauty, and at the end of the conversation I mentioned this non-alcoholic bar just as something that I'm really passionate about. And she says, oh my gosh, I love this idea. I'm so passionate about it. I don't drink. I'm the only one.
00:22:48.910 --> 00:22:51.130
I have friends who doesn't drink. It became this thing.
00:22:52.630 --> 00:22:54.700
Forget about that conversation.
00:22:52.630 --> 00:22:54.700
Nothing really happened from that.
00:22:55.839 --> 00:23:02.109
Few months later, I get a random text message from this woman and she says, I want you to meet my friend.
00:23:05.019 --> 00:23:08.230
I think you should talk to her about this non alcohol bar idea. Cool.
00:23:08.920 --> 00:23:12.369
I go to coffee, meet this friend, talk to her about the non alcohol bar idea.
00:23:12.970 --> 00:23:17.529
The night before I had been in LA and I got a Facebook ad for Parsley Health.
00:23:17.619 --> 00:23:22.059
That's how I found out about Parsley.
00:23:17.619 --> 00:23:26.619
So it had been on my mind and actually the launch party had been that night, but I was couch surfing in my friend's apartment because I didn't have any money
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